1. Scope

This Privacy Policy explains what information Henderson Turf Cleaners collects through hendersonturfcleaners.com, how it is used and shared, and the choices available to you. It applies to this website and to inquiries submitted through it.

2. Information we collect

Information you give us

Contact details submitted through the quote or contact forms: name, telephone number, and email address.
Property information: service address, neighbourhood, ZIP code, approximate turf area, pets on the property, gate codes or access notes, and any description of the condition of your turf.
Service preferences: the service requested, desired timing, and interest in a recurring maintenance plan.
Correspondence: the contents of messages you send us by form, email, or telephone.

Information collected automatically

Usage data via analytics: pages viewed, time on page, referring website, approximate geographic region, device type, browser, and operating system.
Technical data recorded by our hosting provider for security and abuse prevention, including IP address and request timestamps.

We do not knowingly collect payment card details, government identifiers, or health information through this website.

3. How we use information

To respond to your inquiry, arrange an on-site inspection, and prepare an estimate.
To perform, schedule, and follow up on requested services.
To communicate with you about your request, including by telephone, email, or text message where you have provided that number for the purpose.
To refer your inquiry to a vetted local professional as described in section 5 below.
To maintain records of work performed, including dated photographs of turf condition.
To understand how the website is used and improve its content and performance.
To detect, prevent, and investigate fraud, abuse, and security incidents.
To comply with legal obligations.

4. Cookies and analytics

This website uses Google Analytics to understand aggregate usage. Google Analytics sets cookies and collects information about your visit, which is processed by Google in accordance with its own privacy policy. We do not use this data to identify individual visitors.

You can block or delete cookies through your browser settings, and you can opt out of Google Analytics entirely using Google's browser add-on. Blocking cookies will not prevent you from using this website or submitting a form.

We honour Global Privacy Control and browser Do Not Track signals where technically supported by the services we use.

5. Information sharing and referrals

By submitting a quote request, service inquiry, or any contact form on this website, you acknowledge and agree that your submitted information, including but not limited to your name, contact details, project description, and location, may be shared with other vetted local professionals, contractors, or service providers in your area. This referral is made to ensure you receive timely, competitive, and relevant responses to your inquiry.

We do not guarantee the quality, pricing, or availability of any third-party professional to whom your information may be referred. By using this website, you consent to this referral process.

Beyond that referral network, we share personal information only as follows:

Service providers that operate this website and our communications on our behalf, including our hosting provider and our transactional email provider. These providers process information only as necessary to deliver their service to us.
Property managers or associations, where you have engaged us through them or asked us to provide documentation to them.
Legal requirements, where disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of any person.
Business transfer, in connection with a merger, acquisition, or sale of assets, subject to the protections in this policy.

We do not sell your personal information for money, and we do not share it for cross-context behavioural advertising.

6. Data retention and security

We retain inquiry and service records for as long as necessary to provide services, maintain warranty and service history, resolve disputes, and comply with legal obligations, and then delete or anonymise them.

Information submitted through this website is transmitted over an encrypted connection. Our forms include automated abuse protections, and access to inquiry records is limited to personnel who need it to do their work. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information, subject to our legal and record-keeping obligations.
Opt out of the sale or sharing of your personal information. As noted above, we do not sell or share personal information for advertising purposes.
Be free from discrimination for exercising any of these rights.

Nevada residents

Nevada Revised Statutes Chapter 603A gives Nevada consumers the right to submit a verified request directing an operator not to sell certain covered information. We do not sell covered information as defined by that statute. You may still submit such a request to info@hendersonturfcleaners.com and we will honour it.

California residents

Under the California Consumer Privacy Act as amended, California residents may exercise the rights listed above. To make a request, contact us at info@hendersonturfcleaners.com with enough information for us to verify your identity. We will respond within the period required by law. You may designate an authorized agent to submit a request on your behalf.

Other jurisdictions

If you contact us from outside the United States, note that your information will be processed in the United States, where data protection law may differ from that of your country. If you are in the European Economic Area or the United Kingdom, you may have additional rights including data portability and the right to lodge a complaint with a supervisory authority; contact us and we will address your request.

8. Marketing and text messages

We contact you about your specific inquiry using the details you provide. If you give us a mobile number, you consent to being contacted at that number about your request, including by text message where that is the practical way to reach you. Message and data rates may apply. You can opt out at any time by replying STOP to any text or by telling us. We do not send marketing text messages to numbers that have not been provided for that purpose.

9. Children's privacy

This website is directed to adults and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at info@hendersonturfcleaners.com and we will delete it promptly.

10. Third-party websites

This website may link to third-party sites. We are not responsible for their privacy practices, and this policy does not apply to them. Review the privacy policy of any site you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

12. Contact

To exercise a privacy right, ask a question, or make a complaint about how your information has been handled, contact:

Email: info@hendersonturfcleaners.com
Telephone: (702) 819-7749
Henderson Turf Cleaners, Henderson, NV 89052